From APX Alarm Customer Support Representative (Past Employee - 2009) — Rating 4.0 out of 5 — Wed, 28 Dec 2011
Pros
Depending on the department,
Customer service department was more lenient when it came to being a couple minutes late, working overtime, and you got to know your co-workers more. There were incentives, and some were random, e.g. you're on time to your 7am shift, and you get a $10 target gift card. Company parties are great, it's pretty fun. Customer service is a difficult department, and can be very stressful. For this reason, I think it's a bit more lenient and understanding.
Cons
Data entry department was ridiculously strict and you don't get to know anyone. You're 5 seconds (literally) late and you get written up for it. No incentives except for stupid games or trivia questions. Your higher ups are often incompetent and only there because they work full time meaning longer than 3 months (which is also when benefits kick in). Most employees are students, and therefore cannot move up, have to deal with these people, and don't get benefits.
Advice to Senior Management
Equalize the departments a little more, and don't be so strict. Looking at break times will help alleviate write-ups and concerns. If an employee is less than a minute late from break, take that into consideration. As much as one can try, they can't sync their watch/phone completely to the computer and suffer as a consequence.
